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What You Agree to When You Use buzzcuan

Using any part of this platform — browsing the lobby, opening an account, or transacting via DANA, OVO, or GoPay — means you have read and accepted the terms set out here.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region accessPolicy subject to local law
buzzcuan What You Agree to When You Use buzzcuan
DATA AND SECURITY

How We Handle Your Account and Data

Your account data, wallet identifiers, and session activity are held under a defined retention policy. We collect only what is needed to operate the account — including wallet reference IDs for DANA, OVO, and GoPay transactions — and we do not sell that data. Players in Jakarta and across Indonesia can request a copy of their stored data or ask for corrections through the email channel listed above.

Data Retention

We keep account data for as long as your account is active and for the period required by applicable law. After closure, personal data is deleted or anonymised according to our retention schedule.

Cookie Use

Cookies track session state and wallet flow preferences — for example, remembering your preferred deposit method between DANA and OVO. You can manage cookie settings in your browser at any time.

Account Security

Account access uses OTP verification tied to your registered mobile number. We never ask for your DANA, OVO, or GoPay PIN — if you receive such a request, report it immediately via live chat.

Your Rights

You can request access to, correction of, or deletion of your stored data by emailing support. We respond to data requests within the timeframe required by applicable Indonesia-region regulations.

CONTACT LEGAL

Reach Us About Policy Questions

If any part of these terms raises a question — about your account eligibility, how your wallet data is handled, or what applies in your region — our support team is the direct route. We handle policy queries the same way we handle account and payment questions: through live chat and email, both available from your account dashboard.

Live Chat Open the chat window from your account dashboard. Policy and account-eligibility questions are handled by the same team that covers wallet support.
Email Support Send a detailed message for anything that needs a written record — data requests, account-closure queries, or legal clarification for your Indonesia region.
Account Settings Several policy actions — like updating your linked wallet from OVO to GoPay, or reviewing your data consent — can be handled directly inside account settings without contacting support.

Common Questions About These Terms

These questions cover the legal details that come up most often — account eligibility, data rights, wallet policy, and how to act if something changes. If your question is not here, the email support channel is the right place to raise it.

Eligibility depends on your region and local law. Access is available only where permitted under applicable Indonesia regulations. We verify identity during the account opening step.

DANA, OVO, and GoPay are the primary wallet rails covered. Transactions through these wallets are subject to the same legal terms as any other account activity on the platform.

Yes. Send a data-access request to our support email from your registered address. We will confirm receipt and provide your data within the period required by applicable law.

After closure, your personal data is deleted or anonymised following our retention schedule. Wallet transaction references may be retained for the legally required period.

We update this page when terms change, and the new version takes effect immediately. Continued account use after an update means you accept the revised terms. Check this page periodically.

Local law takes precedence. Any clause that cannot be enforced under applicable Indonesia-region regulations does not apply to you — the remaining terms continue in effect.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.